App / Mobile
Before you fund your account or explore the lobby, these terms set out what f778 expects from you and what you can expect from us. Access and eligibility depend on your local law and the region you are in — read this page carefully before proceeding.
These terms form the agreement between you and f778 when you register, log in, or carry out any transaction on the platform. They apply to every action taken under your account — from the moment you open the registration page to each deposit or withdrawal you process through bKash, Rocket, or Upay. Jurisdiction matters here. Whether these terms are enforceable in your location depends on the laws of your country and the region you access the site from. We do not make representations about legality in jurisdictions where online wagering is restricted or prohibited. If local law does not permit you to use this platform, these terms do not grant you permission to do so. We may update these terms at any time. When we do, the revised version takes effect as soon as it is published on this page. Continuing to use your account after a change means you accept the updated terms. If you disagree with any revision, the correct step is to stop using the account and contact support to close it. Your transaction history, account records, and any pending balance at the time of closure remain subject to the version of the terms in force when those actions occurred.
Deposits and withdrawals via bKash are subject to the transaction limits and verification steps shown in your account wallet panel.
Rocket transfers follow the same account-verification path. Limits and processing steps are displayed at the point of transaction.
Upay is available as a wallet option where supported. Eligibility and limits are shown inside your account before you initiate a transfer.
Not every part of your experience falls under the same set of rules. This section draws the line between what these terms govern directly and what sits outside their scope.
Your login credentials, session activity, and account-level settings are fully within scope. You are responsible for keeping your login details secure and for all activity that occurs under your account.
All deposits and withdrawals processed through your account wallet — including those made via bKash, Rocket, and Upay — are covered. The limits and steps shown at the time of each transaction form part of this agreement.
Game content supplied by studios available in the lobby is governed by these terms at the platform level. Individual game rules are displayed inside each title and form a separate layer of terms you accept when you launch a game.
Payment processors, mobile wallet providers, and any external service you connect to your account operate under their own terms. f778 is not responsible for the policies or conduct of those third parties.
These terms are not one-sided. You have concrete steps available to you at any point — to review what we hold, to correct errors, and to raise questions through a published route. Your account dashboard shows your full transaction history, including every deposit and withdrawal processed through your wallet. If you spot an entry that does not match what you initiated, the right move is to raise it with support before taking any other action. Account details such as your registered contact information can be updated directly from the account settings page. For changes that require identity verification — such as updating the mobile number linked to your bKash or Rocket wallet — follow the verification steps shown on that screen. We aim to process verified correction requests promptly, though we do not commit to a specific timeframe. If you have a question about how a term applies to your account, or if you believe a transaction was handled incorrectly, you can reach us through the support routes listed on this page.
Your full transaction history is available in the account dashboard. Check it any time to verify deposits, withdrawals, and wallet activity.
Update contact information and wallet-linked details from account settings. Identity-sensitive changes follow the verification steps shown on screen.
If a term is unclear or a transaction looks wrong, contact support before escalating. Provide your account reference and the relevant transaction date.
You may close your account at any time by contacting support. Any pending balance at closure is handled according to the withdrawal terms in force at that time.
If you have a question about these terms or need to act on a right described above, use one of the published contact routes below. We do not publish response-time commitments, but each route is monitored and your query will be handled in the order it is received.
Open the chat widget from any page while logged in to reach the support team directly about an account or terms query.
Send a written query to the support address listed in your account help section. Include your account reference and the specific term or transaction in question.
The help centre covers common terms questions, wallet verification steps, and account management. Check it first for answers to standard queries.
Your account data and the way we manage it sit at the centre of this policy. Here is how we approach the areas that matter most.
We collect only the account and transaction data needed to operate your wallet and verify your identity. We do not sell your personal data to third parties. How we store and process it is set out in our privacy policy.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings from your browser. Disabling certain cookies may affect how the account dashboard functions.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing your login with anyone. If you suspect unauthorised access, contact support immediately and change your password.
If you believe a term has been applied incorrectly to your account, raise it through the support routes on this page. We review each request against the version of the terms in force at the relevant time.
These are the questions we hear most often about how the terms work in practice.
Access and eligibility depend on your local law and the region you are connecting from. If online wagering is permitted where you are, these terms apply to your account. If local law restricts it, these terms do not override that restriction. Check your local regulations before registering.
Updated terms take effect as soon as they are published on this page. If you continue using your account after a change, that counts as acceptance. If you disagree, contact support to close your account. Your transaction history remains subject to the terms in force when each action occurred.
Yes. Your full transaction history — including every bKash, Rocket, and Upay deposit or withdrawal — is available in your account dashboard. If an entry looks incorrect, raise it with support and include the transaction date and amount shown on screen.
Go to account settings to update standard contact information. For wallet-linked details — such as the mobile number tied to your bKash or Rocket account — follow the identity verification steps shown on that screen. We process verified requests as they come in.
bKash, Rocket, Upay, and other wallet providers operate under their own terms and conditions. f778 is not responsible for delays, errors, or policy decisions made by those providers. If a wallet-side issue affects your transaction, contact the provider directly alongside raising a query with our support team.
Contact support through live chat or the email address in your account help section and request closure. Any balance remaining at the time of closure is handled according to the withdrawal terms in force on that date. We will confirm the closure and the status of any pending funds.