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This page sets out the legal basis on which f778 operates and what that means for your account, your transactions and your use of the site. Access to f778 services depends on your local law and whether your region is eligible — read these terms carefully before proceeding.
f778 operates under a policy framework designed to be transparent about what the platform does, what it does not do, and where the limits of its obligations lie. Nothing in these terms creates a binding contract beyond what is explicitly stated on the published policy pages. Where we reference payment methods — including bKash, Rocket and Upay — we are describing the account-to-wallet path as it exists on the platform at the time of publication; we do not warrant that any specific method will remain available in all eligible regions at all times. The terms on this page apply to your use of f778 and any sub-paths under that domain. They do not extend to third-party services, external payment processors or studio software suppliers whose own terms govern their respective services. f778 reserves the right to update this policy at any time. When we do, the revised version replaces the prior one immediately upon publication. Continued use of the site after a revision constitutes your acceptance of the updated terms. If any provision in these terms is found unenforceable under applicable local law, the remaining provisions continue in full effect. Your eligibility to use f778 services is governed solely by the laws of your jurisdiction and the eligibility criteria stated at account registration.
Understanding what this policy covers — and what it does not — helps you make informed decisions about your account and how you use the site. Four distinct areas are defined below.
This policy covers how your f778 account is created, maintained and closed. It includes login credentials, identity verification steps shown at registration and any access restrictions applied based on your region or local law eligibility.
All deposits and withdrawals processed through your f778 account — including those made via bKash, Rocket or Upay — fall within this policy. Transaction records visible in your account history are the reference point for any dispute or review request.
Game titles, lobby pages, promotional notices and editorial content published on f778 are covered by this policy. Content accuracy is maintained as far as practicable; game rules and payout structures displayed in-lobby are governed by the respective studio's own terms.
Payment processors, game studios and external links operate under their own separate terms. f778 does not extend its policy obligations to cover those third parties. Where their terms conflict with ours, you should review both before proceeding.
f778 recognises several practical actions you can take in relation to your account and the data we hold. Your signed-in account area shows the transaction history linked to your wallet — including bKash, Rocket or Upay transfers — and you can review these records at any time without contacting support. If any account detail appears incorrect, you can request a correction by raising a query through the support route published on the site; provide your account reference and describe the specific record in question. Where you believe a policy has been applied incorrectly to your account, you can raise a formal question through the contact form; we will acknowledge it and direct it to the relevant team. You cannot alter a completed transaction record unilaterally, but you can request that we review it against the payment processor's own record. All requests are handled in the order they are received. Availability of these actions may vary depending on your region and local law.
Open your account history page to see a full log of deposits and withdrawals, including the payment method used and the date and status of each entry.
Submit a correction request via the published support contact. Include your account reference and specify which detail needs updating; changes are applied after verification.
Use the contact form on the support page to submit a written question about how a policy applies to your account. Reference the specific section you are querying for a faster response.
If a transaction entry appears inconsistent with your wallet record, request a cross-reference review. We compare the entry against the processor log and report back through the same contact channel.
Policy questions, account queries and correction requests should be directed through the contact routes published on f778. We do not accept policy-related requests through unverified channels. Use the routes below as your starting point.
The site contact form is the primary route for written policy queries. Include your account reference, the policy section in question and a clear description of your request so it reaches the right team without delay.
Live chat on the site is available for account-level questions including transaction disputes and access issues. For policy matters requiring a written record, follow up through the contact form after your chat session.
Email support is listed on the published contact page of f778. Use this route for requests that require an attached document, such as a wallet screenshot or account verification query tied to a bKash or Rocket transfer.
applies several consistent practices across data handling, cookies, account security and record retention. These are the areas where our policy obligations are most visible in your day-to-day use of the site.
Account data — including your registered details and transaction history linked to wallets like bKash or Rocket — is held for the period required by applicable law or as stated in our privacy notice. We do not share your account data with unaffiliated third parties except where required by law.
f778 uses cookies to maintain your session, remember your login state and support site analytics. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect site functionality such as staying signed in across pages.
Account security is your shared responsibility. Keep your login credentials private and do not share them with others. If you suspect unauthorised access, contact us immediately through the published support route so we can flag the account for review.
Transaction records are retained in your account for as long as your account is active and for a period after closure in line with applicable requirements. To request changes to retained records or to ask how long specific data is held, use the contact form and reference this policy section.
These questions come up most often around account access, data, contact routes and how this policy applies in practice for Bangladesh.
Access to f778 and the applicability of these terms depends on your local law and whether your region is eligible. We do not make a blanket confirmation of availability in any jurisdiction. Check the eligibility criteria shown at account registration and consult local law if you are unsure.
Your full transaction history — including deposits and withdrawals made via bKash, Rocket or Upay — is visible inside your signed-in account area. Each entry shows the payment method, date and status. This is the reference record for any query or dispute you raise with support.
Submit a correction request through the contact form on the site. Include your account reference and describe exactly which detail appears incorrect. The team will verify your identity against the registered account before applying any change, so accurate identification speeds the process.
Yes. f778 may revise this policy at any time and the updated version takes effect immediately upon publication on f778. Continued use of the site after a revision means you accept the updated terms. We recommend checking this page periodically if you have account activity on the site.
Transaction records and account data are retained for a period after closure in line with applicable legal requirements. To ask about specific data held after closure or to request a record review, use the email support route listed on the contact page and reference this policy section in your message.
Game studios — including those whose titles appear in the f778 lobby — operate under their own separate terms. This policy covers your f778 account, your transactions and site content. For questions about specific game rules or payout structures, refer to the terms shown inside the game lobby itself.