App / Mobile
Your f778 account connects directly to bKash, Rocket and Upay so you can fund your balance and request payouts without leaving your mobile. Access is subject to your local law and eligible regions.
Open the cashier from your signed-in account page and you will see the deposit counter right away. We support bKash, Rocket and Upay as the primary funding routes for Bangladesh. Pick the wallet you already use day-to-day — there is no need to set up a new payment account. Enter the amount that fits your session plan, confirm the transfer on your wallet app, and the balance appears in your f778 account once the transaction clears on the wallet side. If the amount does not reflect after a few minutes, check your wallet transaction history first and then contact our support team with the reference number shown there.
Log in and tap the cashier icon. The deposit section lists bKash, Rocket and Upay as available routes.
Select the wallet you use — bKash, Rocket or Upay. The page shows the account number to send to.
Type the amount in the field shown, then approve the transfer inside your wallet app using your usual PIN or OTP.
Once the wallet confirms the transfer, your f778 balance updates. Keep the wallet receipt until the balance shows.
Withdrawals at f778 follow the same wallet path as deposits. Head to the cashier section of your account, choose the withdrawal tab, and select the wallet — bKash, Rocket or Upay — where you want the funds to land. The wallet number you enter must match the one registered on your account; if it does not, the system will flag the mismatch before processing. Enter the amount you want to withdraw, review the details on the confirmation screen, and submit. We do not publish fixed payout windows because wallet processing times vary; check your wallet app for the incoming transfer status after submitting. If a withdrawal stays pending beyond what your wallet app shows as normal, reach out through the support route in your account area with the transaction reference.
Inside the cashier, switch to the withdrawal section. Your registered wallet options appear there.
Choose bKash, Rocket or Upay, then type the amount. Confirm the wallet number matches your registered details.
Follow any identity or wallet-ownership check shown on screen. These fields are set by your account status.
After submitting, track the transfer status in your wallet app. Save the f778 reference number shown at confirmation.
When f778 asks you to verify your account, the fields and documents required are shown directly inside your account area — we do not publish a fixed document list here because the steps depend on your account status and the checks active at the time. Open the verification section from your account menu and follow only the instructions displayed there. Some accounts are asked to confirm wallet ownership by matching the mobile number on file; others may see additional fields. Complete each step as shown and do not submit documents outside the official account page. If a verification step is unclear or a field is not accepting your input, contact support through the channel listed in your account rather than attempting to work around the step. Keeping your account details current — especially the mobile number tied to your bKash, Rocket or Upay wallet — reduces friction when a check is triggered.
Find the verification prompt in your account menu. The page lists only the fields currently required for your account.
Complete each field exactly as instructed. Required inputs vary by account; do not assume a fixed document set.
Ensure the mobile number on your f778 account matches the number registered on your bKash, Rocket or Upay wallet.
If any verification field is unclear or blocked, use the support link in your account area and quote the step you are on.
These are the payment routes configured for Bangladesh accounts on f778. Use the wallet you already have — no new accounts needed.
Send from your bKash wallet to the account number shown at the deposit counter.
Rocket transfers are accepted at the cashier. Use the number displayed on the deposit page.
Upay is available as a deposit and withdrawal route for eligible Bangladesh accounts.
Every deposit and withdrawal on f778 generates a reference entry in your account transaction history. Cross-check this against your wallet app receipt to confirm the amounts and status align. If there is a discrepancy, the reference number is the key detail to share with support.
Each f778 transaction carries a unique reference ID shown at the confirmation screen. Your wallet app also logs a transaction ID on its side. Keep both — they are the primary evidence if a query arises.
Your account history shows statuses such as pending, completed or under review. A pending status means the transaction is still being processed on the wallet network; completed means the balance has moved.
The transaction history in your f778 account lists every deposit and withdrawal with date, amount and status. Filter by date range to find a specific entry quickly when checking against your wallet statement.
Save the wallet app receipt screenshot and note the f778 reference number for every transaction. If a deposit does not reflect or a withdrawal is delayed, these two pieces of information are what our support team needs first.
Your account security at f778 starts with the steps you take on your own device and wallet. We have configured the account system to flag mismatches between registered wallet numbers and payout destinations, and our support team is reachable through the contact route inside your account for any transaction concern.
Always access f778 through the address you bookmarked or the link in your confirmation email. Verify the domain in your browser bar before entering account credentials or initiating a wallet transfer. Phishing pages often mimic the layout closely.
Account verification steps are shown only inside your signed-in account area. We will never ask for identity documents through a chat message, email attachment or third-party link. Follow only the fields displayed on the official account page.
The wallet number registered on your f778 account must match the one you use for deposits and withdrawals. A mismatch triggers a hold on the transaction. Keep your registered mobile number current to avoid delays.
If you notice an unrecognised transaction or a login you did not make, use the support contact listed inside your account immediately. Do not share your account password or wallet PIN with anyone claiming to represent f778 outside the official support channel.
These are the questions we hear most often about deposits, withdrawals and account checks on f778.
bKash, Rocket and Upay are the configured deposit routes for Bangladesh accounts. Open the cashier after logging in and the available options appear there. Use the wallet number shown on that page, not a number from a third-party source.
Your account balance updates once the wallet transfer clears on the wallet network. Check the transaction history page in your account for a completed status. If it still shows pending after a few minutes, check your wallet app receipt and contact support with the reference number.
You need the wallet — bKash, Rocket or Upay — registered on your account, the amount you want to withdraw, and any verification step shown on the withdrawal screen. The wallet number must match your registered details exactly before the request is accepted.
Pending means the transfer is still moving through the wallet network. Processing time depends on the wallet provider, not f778 alone. If the status has not changed after a reasonable period, contact support through your account and share the f778 transaction reference number.
The system flags a mismatch between the entered number and your registered wallet details before processing. Correct the number to match your registered wallet. If the withdrawal has already been submitted with an error, contact support immediately with the transaction reference.
Do not attempt to bypass the step or submit documents outside the official account page. Use the support contact listed inside your account, describe the field that is not responding, and quote the step you are on. Our team can check the account status and advise on the correct next action.